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Customer Support

Introduction to IndiFOSS Service & Support

Highly skilled and certified support engineers ensure that your solution is running at peak performance for maximum productivity.

IndiFOSS aims to have a world-class integrated service organisation providing the best possible support to our customers all over the India. More than half of our staff consists dedicated service engineers and application specialists and they are ready to provide fast and effective support in every corner of Nation. Watch this video to get a quick introduction to IndiFOSS Service & Support.

Service organisation

The industry’s best service coverage with more than 300 service engineers and application specialists operating from service sites in 28 countries.

The fastest on-site response time to ensure low downtime for your solutions.

Highly skilled and certified support engineers, ensuring that your solution is running at peak performance for maximum productivity.

Installation & commissioning

IndiFOSS provides professional installation and commissioning services that ensure an optimal start with your new instrument.

  • Hardware installation
  • Calibration & software installation
  • Training
  • Commissioning

Training

  • The courses are conducted by experienced IndiFOSS instructors and are designed to make sure you get the most out of your IndiFOSS solutions.
  • Courses include basic and advanced instrument maintenance, trouble-shooting and an introduction to calibration and application development.
  • The training can either be arranged at the IndiFOSS office or at your site (depending on the instrument and the facilities of your local IndiFOSS office).
  • Please contact us for specific available offerings for your instrument.

OPTIMISING THE OPERATION AND THE PERFORMANCE OF YOUR INSTRUMENTS

FossAssure™/ FossAssure™ Pro

  • Stay in control of quality and cost by monitoring instrument health and process compliance
  • Avoid out-of-spec products and uncertainty by validating calibration accuracy (Pro)
  • Optimise preventive maintenance activities and avoid unplanned downtime

Application and calibration support

  • FOSS has the industry’s most skilled application and calibration support team, giving you the possibility to get professional guidance and support.
  • Our expert Application specialists can deliver advanced calibration development to help you when developing new applications.
  • In many cases we are also able to offer bespoke calibration development.

Repair and maintenance

In the annoying event of an instrument breakdown, we have the industry’s best response time to bring your instruments back up and running.

  • We have extended phone support hours.
  • It is easy and fast to book a service visit.
  • If you want extra fast on-site response time we recommend you to sign a FossCare agreement

Spare parts and consumables

During the lifetime of your instruments you can rely on easy and fast delivery of spare parts, reagents and other needed consumables.

  • We hold an extensive stock of genuine IndiFOSS parts which can be expedited to your site within 1-2 business days.
  • IndiFOSS offers delivery guarantee of spare parts and consumables for 7 years after the instrument has been excluded from our product line.
  • This promise protects your investment for many years.
  • Please call us to discuss your options and pricing. Only IndiFOSS can supply you with genuine IndiFOSS parts.

Submit a Support Request

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Service Hours & SLA

  • Standard Support : Mon - Sat: 9:00 AM – 6:00 PM IST
  • Emergency Lines : 24/7 Priority support available for high-throughput dairy & production lines under AMC.
  • Email :support@indifoss.com

IndiFOSS Service Networks

Enquiry Form

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